COVID-19 Update

COVID-19 Update

A Message from Our Chairman

 

In these uncertain times, one thing that remains unwavering is our commitment to you.

Our highest priority continues to be the health and wellbeing of our guests and team. With that in mind we wanted to update you on the actions we have taken and will continue to be taking in response since the outbreak.

We have been carefully monitoring the evolving global situation and are in regular contact with health agencies for information and guidance and continue to implement preventive measures in line with the recommendations of the World Health Organisation (WHO) as well as the individual country’s local health agencies and government authorities where we operate.

Our already stringent health and safety protocols and procedures had been stepped up since the outbreak and include:

• Provision of anti-bacterial hand sanitizers throughout our operations, in all public and back of house areas.
• Enhanced and increased frequency of scheduled cleaning and disinfection in high guest contact and staff areas as we continue to maintain our optimal standards of cleanliness and hygiene.
• Daily temperature screening for all guests and staff.
• Ensuring staff vigilance and adherence in taking precautionary health measures including frequent hand washing, social distancing, staying at home when sick and pausing all non-essential travel.

We realise that this is perhaps not the time to travel and wanted to reassure you about any travel plans you may have with us. Always ready to offer flexibility and support, please contact the hotels’ reservations teams directly if you need to adjust your bookings or answer any questions you may have.

We remain hopeful and will continue to monitor the situation as we look forward to helping you realise your travel plans and warmly welcoming you very soon.

 

Yours sincerely

Henry Ngo
Chairman
Cenizaro Hotels & Resorts