Note: Please select The Residence Bintan as location on the online application form.

Job Responsibilities:

• Training and management of team members
• Assist and advise guests who may be choosing from a variety of rooms options
• Check availability of accommodation or transportation on the customers’ desired travel dates and upsell room upgrades and private transfers
• Help plan travel itineraries by suggesting local tourist attractions and places of interest
• Process with payments and send confirmation details to customers
• Sort out any issues that may arise with bookings or reservations
• Sell and promote reservation services
• Answer any questions customers might have about the reservation process
• Up-sell, when appropriate, by informing customers of additional services or special packages
• Provide support to customers who may need to amend or cancel a reservation

Qualifications:

• Same position or supervisor experience
• Customer-service experience
• Excellent written and verbal communication skills (English)
• Multi-tasking and time-management skills, with the ability to prioritize tasks