Grow With Us

Grow With Us

We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.

Assistant Reservations Manager

The Residence Bintan


Note: Please select The Residence Bintan as location on the online application form.

Job Responsibilities:

  • Training and management of team members
  • Assist and advise guests who may be choosing from a variety of rooms options
  • Check availability of accommodation or transportation on the customers’ desired travel dates and upsell room upgrades and private transfers
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest
  • Process with payments and send confirmation details to customers
  • Sort out any issues that may arise with bookings or reservations
  • Sell and promote reservation services
  • Answer any questions customers might have about the reservation process
  • Up-sell, when appropriate, by informing customers of additional services or special packages
  • Provide support to customers who may need to amend or cancel a reservation


  • Same position or supervisor experience
  • Customer-service experience
  • Excellent written and verbal communication skills (English)
  • Multi-tasking and time-management skills, with the ability to prioritize tasks