Grow With Us
Careers

Grow With Us
Careers

We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.

Assistant Front Office Manager

The Residence Bintan


Bintan

Note: Open for Indonesian Nationality only.

Job Responsibilities:

  • Customer Satisfaction (Guest Feedback, Social Media Review)
  • Financial Performance (Up selling, Room Revenue, Operation Auditing)
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers
  • Develops high quality relationships with guests throughout their stay
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
  • Oversee and supervises guest arrivals and departures with the Front Office Manager and Duty Managers
  • Provide high level of customer service and maintain a high profile in the day to day front office operations
  • Ensure that personalized service is offered to every guest
  • Ensures that the pricing policy and internal audit procedures are duly applied
  • Supervises the management of debtors, group and individual guest invoicing and cash operations
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Integrates and trains employees, providing support for skills development
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and punctual
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Makes sure that the hotel's pricing policy and sales pitches are duly applied
  • Have a good knowledge of all systems and standard operating procedures of Front Office
  • Ensures that guest documentation and information is available and up-to-date

Job Requirements:

  • Should demonstrate strong communication skills and professional attitude at all time
  • Relevant experience at the hotel and strong leadership skill
  • Knowledge of electronic hotel reservation system
  • Fluent in English