Job Responsibilities:

• Meeting with guests daily and receiving feedbacks to avoid glitches.
• Dealing with enquiries from the public, the press, and related organisations.
• Hotel visits for Travel Agents, Tour Operators and Competitors.
• Organising special arrangements for guests such as Wedding, Special Dinner and Birthdays.
• Designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos.
• Conduct check-in on request at the reception.
• Conduct room orientation (presentation), resort orientation and room visit on guest request.
• Anticipate guest expectation (develop a meticulous eye for detail).
• Inform Head of Department of guest complaints/comments and partner with management in solving guest issues or expectations.
• Handle all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services and telephone.
• Perform any cognate duty assigned by Head of Department.