Grow With Us
Careers

Grow With Us
Careers

We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.

Reservation Supervisor

The Residence Bintan


Bintan

Note: Open for Indonesian Nationality only.

Job Responsibilities:

  • Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
  • Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
  • Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
  • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
  • Handle external systems like web booking engines, rate comparison tools, online travel agent’s extranets etc.
  • Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
  • Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
  • Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.
  • Process retentions, no-show and cancellations as per the hotel policy and procedures.
  • Handles any request for amenities or transportation promptly and accurately.
  • Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
  • Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
  • Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
  • Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
  • Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
  • Ensure acceptable service levels and all statistical reports are sought and maintained.
  • Receive contracts detailing room allotments and creates allotments on the hotel management system.
  • Ensure deposit payment is taken in advance for all pay at hotel reservations.
  • Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.
  • Manage all aspects of reservation department in the absence of Reservation Manager.