Grow With Us
Careers

Grow With Us
Careers

We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.

Duty Manager

The Residence Bintan


Bintan

Note: Open for Indonesian Nationality only.

Job Responsibilities:

  • Greets the VIP guests of the hotel and performs special services for them
  • Assists in VIP’s arrival departure in absence of guest relation officers
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or by the guests
  • Assists in sending guest messages or faxes
  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
  • Assists in handling room lock problems
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls
  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book
  • Assists reception, business center, cashier, concierge and bell captain during they are busy
  • Answers guests inquires, handles complaints and attend to the needs of the guests
  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier
  • Authorizes charges to be made for late departures and/or compliments on them
  • Promotes and maintains good public relations
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties
  • Follows up in credit check report, liaise with credit manager
  • Approves the working schedule for the front office attendants and submits them to Front Office Manager
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders
  • Assigns and Approves Duty roster for all Front desk staffs

Job Requirements:

  • Should demonstrate strong communication skills and professional attitude at all time
  • Relevant experience at the hotel and strong leadership skill
  • Knowledge of electronic hotel reservation system
  • Fluent in English