We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.
Guest Relation Officer
The Residence Bintan
- Review the arrival list daily and assist in preparing and distributing welcome amenities. Greet guests upon arrival and help them.
- Conduct check-in and registration procedures. Inform the guests about all the features at the hotel.
- Prepare the different reports related to Front Office.
- Assist the guests with restaurant reservations and other requests. Handle guests’ complaints, inquiries, and comments.
- Provide feedback from guests to Front Office Manager and concerned departments for action and experience recovery.
- Up-sell all the promotion activities as per the hotel procedure.
- The GRO should demonstrate strong communication skills and a professional attitude at all time.
- Relevant experience at the hotels and strong leadership skills.
- Fluent/native in Japanese Language.