Job Responsibilities:

Revenue Management

• Implement revenue management standards, policies & procedures (Rate Plans, Rate Categories, Market Segmentation.
• Manage day to day yield operations.
• Manage revenue and distribution strategy of the hotel.
• Create and develop pricing strategies in conjunction in order to maximize revenue from a rate and occupancy perspective.
• Understands and works on all distribution channels to maximize revenue and occupancy while maintaining consistency with inventory and pricing strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity.
• Maximize total hotel room revenue from all booking sources through analysis and management of Property Management System (Fidelio), Global Distribution System (Sabre) and Online Travel Agency (Expedia, Booking.com, E-bookers, Agoda, etc) and TOs.
• Create and maintain a 12 month rolling demand calendar.

Analysis, Forecasting & Reporting

• Daily pick-up analysis, strategy adjustments and reporting.
• Provide weekly dynamic forecast of expected results, variances and budget comparisons.
• Review and analyze data on an ongoing and end of month basis.
• Provide monthly report on trends, booking and stay patterns as well as channel analysis.
• Work on REVPAR indicator (revenue per available room)
• Evaluation of the distribution channel performance (costs, number of reservations, revenue) and potential reasons for this performance.
• Forecasting occupancy and revenue performance.
• Preparation of historical and future analysis of revenues and profit opportunities.
• Perform competitive benchmark studies and follow market trends.
• Continuous evaluation of economic, political, social and trends which are likely to influence business outcomes.

Reservation Management

• Supervise and handle all difficult telephone inquiries and reservations with a view to providing an efficient, accurate and courteous reservation and telephone services whilst optimizing sales.
• Cross verify all the reservation details prior to the arrival of the guest, with special care to VIPs.
• Empower the team in handling of reservations by telephone, mail and fax
• Handling of group and conference enquiries.
• Updating reservations.
• Check the correct application of rates.
• Up selling of hotel’s rooms and services.
• Development and management of guest contacts.
• Responsible for correct management of reservation document.
• Exact knowledge and correct application of various rates.
• Communicating sales leads to the Sales Department.
• Optimal communication with all other departments, in particular Front Desk & Accounting.
• Support the Front Office Manager in drawing up statistics and reports.
• Supervise quality checks for individual & group reservations.
• Training of new recruits.
• Prepare rosters, work schedules and annual leaves.
• Always cooperate with fellow Team Members and Team Leaders in the department.
• Participation in meetings and training courses.
• Be able to give correct information to guest and team members.
• Provide leadership support and motivate team in achieving departmental objectives.
• To optimize sales and achieving good room rates.

Departmental Operations & Support

• Work in liaison with Sales and Marketing to maximize revenue
• Gather information on all promotional packages and pricing offered by Sales & Marketing.
• Advise Sales & Marketing on promotional packages (discount and special offers) based on the forecast.
• Understands all revenue management issues in all departments of the hotel such as F&B and Spa.
• Conduct daily briefings with team to ensure effective communication with team.
• Check attendance and work plan & assign daily tasks for staff.
• Conduct information induction with new employees within the department.
• Manage performance of team within the department and report any major performance issues to the Departmental Executive.
• Update the monthly roster planning on a daily basis according to the changes in the staffing.
• Receive local leave requests and validate.
• Provide on the job training to unexperienced staff.

Preferred Qualifications:

• Minimum 5 years in similar position handling Revenue and Reservation in Hospitality Industry.
• Bachelor degree OR Diploma in hotel management or Finance
• Familiar with the hotel operations, available technology (PMS & RMS) and all distribution channels.
• Understanding of digital marketing, data analysis and hotel distribution management.